This policy covers the obligations of Access Training and Education to have clear policies and procedures for the administration and implementation of course fees and refunds. It outlines how and when fees will be charged for courses, RPL and Credit Transfers, and how refunds will be processed. This policy relates to all fees charged to students for participation in Access Training and Education nationally accredited courses.
This policy and procedure has been designed to ensure that consumer’s rights are protected at all times through transparent and robust financial management processes. This complies with Clauses 5.3, 7.3 and Schedule 6 of the Standards
Payment of Fees
Students are provided with detailed fees, charges and refund information prior to enrolment and are asked to sign a declaration stating that they have been provided with sufficient information in which to make an informed enrolment decision. Students are issued with a Confirmation of Enrolment, Tax Invoice and Deferred Payment Plan (if applicable).
Fees can be paid in full prior to the commencement of training. If the total fees are not paid in full, the remainder of the fees will be paid during the course and the student is required to pay the amounts as per their repayment plan. A deposit of 20% is required on enrolment and must be paid prior to the commencement of classes.
Payment terms are agreed upon prior to course commencement and are outlined in the students Tax Invoice. The Tax invoice identifies the fees to be paid and the dates where payments are scheduled.
Where an employer is paying for a student’s course, an Employer Agreement will be provided at the time of enrolment outlining the total fees, payment terms and schedule of payments applicable.
Students are required to pay all fees on tax invoices issued in accordance with their Deferred Payment Plan. Failure to pay scheduled fees may lead to a discontinuation of training/class participation or the delay in the issuance of an award until the outstanding fees have been paid.
All refunds are subject to a 20% non-refundable fee – calculated of the total course cost.
A refund of 80% will be available if the student provides notification of their intention to withdraw 7 days prior to course commencement
NB: As a general rule no refund is available once the course commences.
Refunds are made totally at the discretion of Access Training and Education. Refunds may be considered under the following conditions:
- Partial refunds on receipt of acceptable evidence (e.g. medical certificates) maybe considered for students who have withdrawn from training and assessment due to extenuating circumstances.
- Illness (or injury) to the student which makes it impossible for the Candidate to complete the program. Such applications must be supported by appropriate medical documentation
No refund will be considered for the following:
- Student enrolments that are cancelled due to misconduct.
- Students who have commenced the course and / or have been issued with learning resources where extenuating circumstances do not exist
- RPL application fees.
- Change of mind;
- Change of employment or working hours;
- Domestic relocation;
- Financial hardship; or
- Retrenchment (a deferral may be granted)
Students will receive a full refund of fees paid and there will be no administration charge in the following circumstances:
- the course is cancelled prior to commencement
- the course is rescheduled to a time and location that is unsuitable for the Learner
General refund rules and procedures
Applications will be considered, and applicant advised in writing, within 20 working days of the RTO receiving the application. The decision as to whether the student will receive a refund or partial refund will be made based on the grounds for refunds specified above.
Refunds are to be made in the same method, onto the same account details, as per the original payment.
Appealing Refund decisions
All students have the right to appeal a refund decision made by the RTO. Student wishing to access the Complaints and Appeals Procedure from the RTO should contact firstname.lastname@example.org or phone 07 3892 8539.